A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.
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Your Free Offer: How to Prepare for the Return of U.S. Call Centers
Companies are bringing contact center operations back to the U.S. What skills are required for call center agents in order to get hired?
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